Returns & Exchanges

At Public Auctions of Texas, all sales are final due to the nature of our auction-style liquidation; however, we offer a 48-hour inspection guarantee for items that do not match their listed description. This policy ensures transparency and buyer confidence while maintaining the integrity of our bidding process.

Return Process

• 1.
  Verify Eligibility

  Ensure your claim is submitted within 48 hours of item pickup or delivery and specifically relates to a discrepancy in the item description or functional status.

• 2.
  Document Discrepancies

  Take clear, high-resolution photographs of the item and the specific area where the condition deviates from the original auction listing.

• 3.
  Submit Support Request

  Contact our support team via email with your bidder ID and lot number to initiate a formal review of your claim.

• 4.
  Await Determination

  Our auction specialists will review your documentation and provide a resolution, which may include a partial credit or a full return of the winning bid amount.